Orders will be processed within 12 business days from the date your order was placed.
This means we have up to 12 business days to make/ package your order then it will be shipped. After that you can check tracking on your email / phone confirmation. If you have any shipping inquiries you must contact USPS or UPS so they can best serve you.
If order says "delivered" by carrier there is nothing Build Your Sanctuary is responsible for or can do, you must work with the shipping carrier. We are not responsible for lost, stolen, or damaged packages you must work with the shipping provider.
*Business days refer to M-F and exclude national holidays*
*Items returned to sender because of a customer address error will be recharged the shipping rate*
*Please double check your cart and shipping information when ordering. We are unable to modify or cancel orders once placed*