All sales are final. We do not offer returns or exchanges. 

When will my order ship?

Orders are typically processed within 3-5 business days but can take up to 12 business days on busier weeks, and then your order will ship.

*Items returned to sender because of a customer address error will be recharged the shipping rate 

*Please double check your cart and shipping information when ordering. We are unable to modify or cancel orders once placed. Build Your Sanctuary is not responsible for any lost, stolen, or damaged packages you must work with the shipping provider.

When will I receive tracking?

You will receive a tracking email once your order is processed. Once you receive the email, please wait 1-2 business days for the order package location to update.

*Business days refer to M-F and exclude national holidays.

What do I do if my order items arrive damaged?

If an item arrives damaged, please reach out to hello@buildyoursanctuary.com with a description and any pictures you can take of the damaged item. From there we will evaluate the damage and review the case.